TrustGather analytics help you understand how your customer reviews are performing and how they contribute to trust and conversions.
Analytics provide visibility into review volume, ratings, and trends across your workspace.
What Analytics Show
The analytics dashboard gives you a high-level view of your review performance.
Total number of reviews
Average star rating
Review growth over time
Platform-based review distribution
Key Metrics Explained
Metric | Description |
|---|---|
Total Reviews | Total number of reviews in the workspace |
Average Rating | Overall star rating across all published reviews |
Rating Distribution | Breakdown of reviews by star rating |
Review Trend | How reviews increase or decrease over time |
Platform Split | Reviews grouped by source platform |
Analytics Scope
Analytics are calculated per workspace.
Each workspace has its own analytics data
Only published reviews are included by default
Archived reviews are excluded from metrics
Using Analytics Effectively
Analytics help you make informed decisions.
Identify your highest-rated reviews
Monitor changes in customer sentiment
Decide which reviews to highlight in widgets
Track review growth after campaigns
Limitations to Keep in Mind
Analytics do not track clicks or conversions
Widget-level analytics may be limited by plan
Data updates after review changes or syncs
Next Steps
To go deeper, you can explore detailed review insights and platform comparisons.