Reviews are the foundation of TrustGather. They represent real customer feedback that helps build trust and credibility for your business.
In TrustGather, reviews are collected, managed, and displayed in a structured way so you can control how and where they appear.
What Is a Review?
A review is a piece of feedback submitted by a customer about your product or service.
Written feedback describing the customer experience
A rating between 1 and 5 stars (supports 0.5 increments)
Reviewer details such as name, company, or role
Optional images or avatars
Review Data in TrustGather
Each review in TrustGather contains structured information.
Field | Description |
|---|---|
Reviewer Name | Name of the customer |
Rating | Star rating from 1 to 5 |
Review Content | Customer’s written feedback |
Platform | Source of the review |
Review Date | Date the review was submitted |
Status | Published, Draft, or Archived |
Review Statuses Explained
Each review has a status that controls its visibility.
Published – Visible in widgets and analytics
Draft – Saved but hidden from display
Archived – Removed from widgets but retained in records
Where Reviews Are Used
Once added, reviews can be used across TrustGather.
Displayed in review widgets on your website
Included in analytics and performance metrics
Filtered and selected for different widgets
Why Reviews Matter
Customer reviews influence trust and buying decisions.
Build credibility with new visitors
Reduce hesitation during conversions
Provide authentic social proof
Next Steps
Once you understand how reviews work, you can start adding them manually or importing them in bulk.
Continue to the next guide to learn how to add and import reviews.